SHIPPING POLICY

Deskiy Store – store.deskiy.com
Effective Date: 2026 / 1 / 1

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Deskiy reserves the right to delay processing in cases of payment verification or fraud review.

2. Shipping Methods

Shipping is handled through authorized third-party logistics providers.

Available shipping options and applicable fees are displayed during checkout.

Deskiy reserves the right to select the appropriate carrier unless otherwise specified.

3. Delivery Time

Estimated delivery times vary depending on destination and shipping provider.

Delivery timelines are estimates only and are not guaranteed.

Deskiy shall not be liable for delays caused by:

Shipping carriers

Incorrect address information

Customer unavailability

Force majeure events

Customs procedures (if applicable)

4. Delivery Responsibility

The customer is responsible for:

Providing accurate and complete shipping information.

Being available to receive the shipment.

Inspecting the product upon delivery before signing any receipt.

Once the delivery is confirmed by the carrier, Deskiy shall not be liable for loss or damage unless reported within the required timeframe.

5. Failed Delivery Attempts

If delivery fails due to customer absence, incorrect address, or refusal without valid reason:

Additional shipping charges may apply.

Deskiy reserves the right to restrict future Cash-on-Delivery services.

6. Damaged During Shipping

If a product arrives visibly damaged:

The customer must notify Deskiy within 48 hours of delivery.

Supporting photos or documentation may be required.

Deskiy will investigate and determine whether replacement, repair, or refund is appropriate.

7. Shipping Fees

Shipping fees are calculated at checkout and are non-refundable unless the return is due to company error or confirmed manufacturing defect.

8. International Shipping (If Applicable)

For international shipments:

The customer is responsible for customs duties, taxes, or additional clearance fees.

Deskiy is not responsible for customs delays.